POPI Act Compliance Notice

In accordance with the Protection of Personal Information Act, 2013 (POPIA / POPI Act) of South Africa, iGadi House is committed to protecting your personal information and processing it lawfully, fairly, and transparently.

Responsible party

The responsible party for the processing of personal information is iGadi House, 1 Faure Street, Gardens, Cape Town, 8001, South Africa.

Information Officer

Our designated Information Officer can be contacted for any POPI Act-related requests:

Email: info@igadihouse.com
Telephone: +27 72 841 2241
Postal address: 1 Faure Street, Gardens, Cape Town, 8001

Purpose of processing

We process personal information for legitimate business purposes related to hospitality, including reservations, guest services, marketing (with consent), legal compliance, and security. Processing is limited to what is adequate, relevant, and not excessive for the purpose.

Lawful basis

Performance of a contract, to fulfil your booking and stay.
Consent, for newsletter subscriptions and optional analytics cookies.
Legitimate interest, to operate and improve our hotel and website securely.
Legal obligation, tax, accounting, and regulatory requirements.

Categories of personal information

Identity and contact information (name, email, phone, address).
Booking and stay information (dates, preferences, special requests).
Financial transaction references (processed by our payment/booking partners).
Correspondence and feedback.
Website usage data (where analytics consent is given).

Your rights as a data subject

Under POPIA, you have the right to:

Be notified that your personal information is being collected.
Request access to personal information we hold about you.
Request correction or deletion of inaccurate, irrelevant, or outdated information.
Object to processing in certain circumstances.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

How to exercise your rights

Submit a written request to our Information Officer at info@igadihouse.com. We will respond within a reasonable period as required by POPIA. We may need to verify your identity before fulfilling a request.

Information Regulator

If you are not satisfied with our response, you may contact the Information Regulator (South Africa):

Website: www.inforegulator.org.za
Email: inforegulator@inforegulator.org.za

Security safeguards

We implement appropriate, reasonable technical and organisational measures to prevent loss, damage, unauthorised access, or disclosure of personal information. Access is limited to staff and service providers who need it for their duties.

Cross-border transfers

Some of our service providers may process data outside South Africa. Where this occurs, we take steps to ensure that personal information receives a comparable level of protection as required under POPIA.

Direct marketing

We will only send direct marketing communications where you have given consent or where permitted by law. You may opt out at any time by contacting us or using the unsubscribe link in our emails.