Who we are
iGadi House is a boutique hotel operated at 1 Faure Street, Gardens, Cape Town, 8001, South Africa.
For privacy-related questions, contact us at info@igadihouse.com or +27 72 841 2241.
Privacy Policy
iGadi House respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it when you use our website, booking services, or contact us directly.
Information we collect
- Contact details you provide (name, email address, telephone number) when you enquire, subscribe to our newsletter, or book a stay.
- Booking information such as arrival and departure dates, room preferences, and special requests.
- Payment-related information processed through our booking partner, we do not store full card details on our servers.
- Technical data when you browse our website, such as IP address, browser type, device information, and pages visited (only if you accept analytics cookies).
- Communications you send us via email, WhatsApp, or our contact form.
How we use your information
- To respond to enquiries and provide concierge assistance.
- To process and manage reservations, deposits, and stays.
- To send seasonal newsletter updates where you have opted in.
- To improve our website and guest experience (analytics, only with consent).
- To comply with legal, tax, and accounting obligations.
- To protect the security of our guests, staff, and property.
Cookies and analytics
Our website uses essential cookies required for basic functionality. Optional analytics cookies (such as Google Analytics) are loaded only after you accept them via our cookie banner. You may withdraw consent at any time by clearing site data or declining analytics on your next visit.
Third-party services
We use trusted service providers to operate our website and business. These may include our booking engine (RoomRaccoon), hosting and database providers, email services, and analytics platforms. These providers process data on our behalf and only as necessary to deliver their services.
How long we keep information
We retain personal information only for as long as needed for the purposes described above, or as required by law. Booking and financial records are kept for the period required by South African tax and hospitality regulations. Newsletter data is kept until you unsubscribe.
Your choices
- You may opt out of marketing emails at any time using the unsubscribe link or by contacting us.
- You may decline optional analytics cookies via our cookie banner.
- You may request access to, correction of, or deletion of your personal information, see our POPI Act notice for your full rights.
Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your own devices.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Related policies
This Privacy Policy should be read together with our POPI Act compliance notice and our Terms and Conditions.